Shipping Policy

Shipping Policy

Last Updated: 19 November 2025

 

Thank you for shopping with Paws Boutique. This Shipping Policy explains how we process, ship, and deliver orders placed through https://pawsboutique.shop.

 

1. Order Processing Time

Once you place an order, we begin preparing it for shipment.

  • Standard processing time: 1–3 business days

  • During peak seasons, processing may take slightly longer

  • You will receive an email confirmation once your order is processed

We do not process orders on weekends or public holidays.

2. Shipping Destinations

We currently ship to:

  • All EU countries

  • The United Kingdom

  • Selected international locations (availability will be shown at checkout)

If your country is not listed at checkout, please contact us at [email protected].

3. Shipping Methods & Delivery Times

Delivery times vary depending on region and courier availability.

Estimated delivery times:

  • Within the EU: 3–7 business days

  • UK & Europe (non-EU): 5–10 business days

  • International: 7–15 business days

Please note that delivery times may be affected by customs, holidays, weather, or courier delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight and size

  • Selected shipping method

Any promotions offering free shipping will be clearly displayed on the website.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email.

Tracking updates may take 24–48 hours to appear, depending on the courier.

6. Customs, Duties & Taxes

For international orders outside the EU, customs duties, import taxes, or handling fees may apply.

  • These charges are not included in your order total

  • The customer is responsible for any additional fees imposed by customs

Customs processing times may delay delivery.

7. Incorrect or Incomplete Addresses

Please ensure all shipping details are entered correctly at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • We can reship the order; additional shipping fees may apply

  • Refunds will be processed only after the order is returned to our facility

8. Lost, Delayed or Damaged Packages

We aim to ensure all orders arrive safely. However:

  • If your package is delayed beyond the expected delivery time, please contact us

  • If your order arrives damaged, notify us within 48 hours with photos

  • If the package is lost in transit, we will assist in investigating with the courier

Replacements or refunds will be handled on a case-by-case basis.

9. Order Changes or Cancellations

Orders can only be changed or cancelled before they are shipped.

Once a tracking number is assigned, changes may not be possible.

To request a change, email us immediately at [email protected]

10. Contact Us

For any questions regarding shipping, delivery, or your order status, you can reach us at:

Email: [email protected]
Address: ABC street, City, Country