Refund Policy

Refund Policy

Last Updated: 19 November 2025

 

Thank you for shopping with Paws Boutique. We want you to be fully satisfied with your purchase. This Refund Policy explains how returns, refunds, and exchanges work on https://pawsboutique.shop.

 

1. Eligibility for Returns

We accept returns for most products if:

  • The item is unused and in its original packaging

  • The return request is made within 14 days of delivery (EU standard withdrawal period)

  • The item is in the same condition as received

Some items may not be eligible for return due to hygiene or safety reasons.
Examples include:

  • Pet grooming items

  • Opened pet food or supplements

  • Personal-care products for humans

  • Customized or personalized items

Please contact us before returning any item.

2. How to Request a Return

To begin a return, email us at [email protected] with:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

We will provide return instructions and the return shipping address.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • If the item is damaged, defective, or incorrect: We cover the return shipping cost

  • For change of mind or unwanted items: The customer covers return shipping

We recommend using a tracked shipping method.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is typically 3–10 business days, depending on your bank

Refunds may take longer during holidays or banking delays.

5. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective or damaged items

If the item you want is out of stock, we will issue a refund instead.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  • Contact us within 48 hours of delivery

  • Provide photos of the issue

  • We will replace the item or issue a refund at no extra cost

7. Non-Returnable Items

For safety, hygiene, or custom-production reasons, the following items cannot be returned:

  • Opened food or treats

  • Used toys

  • Pet grooming tools that have been opened

  • Bedding or products that have been used

  • Personalized/customized items

  • Gift cards

8. Order Cancellation

Orders may be canceled before they are shipped.

Once a tracking number is issued, cancellation may not be possible.

If you need to cancel, email us immediately at [email protected].

9. Late or Missing Refunds

If your refund has not been received:

  • Check your bank account

  • Contact your card provider or bank

  • It may take additional time before the refund is fully processed

If you still have not received your refund, contact us.

10. Contact Us

For questions about returns or refunds, please contact:

Email: [email protected]
Address: ABC street, City, Country